Privacy Policy

1. Who We Are

Bablock operates self-service luggage storage lockers located at Rruga Ded Gjo Luli, Tirana, Albania. We can be reached at bablock.lockers@gmail.com or by phone at +355 69 87 63 363.

2. What Data We Collect

When you use our website or our locker service, we may collect the following types of information:

• Usage data: Pages visited, time on site, browser type, device, and IP address — collected automatically via Google Analytics and Google Tag Manager.
• Contact data: If you contact us by email or phone, we retain your name and email address or phone number to respond to your enquiry.
• Payment data: Card transactions are processed directly by the locker terminal. We do not store full payment card details on our systems.
• CCTV data: Our physical locker location is covered by video surveillance for security purposes. Footage is retained for a limited period and accessible only to authorised personnel.

3. How We Use Your Data

We use the data we collect to:

• Operate and improve our website and locker service
• Respond to customer support enquiries
• Detect and prevent fraud and misuse of our lockers
• Analyse website traffic and user behaviour to improve the service
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on: (a) performance of a contract when you use our locker service; (b) our legitimate interests in operating and securing the service; and (c) your consent where required (e.g. analytics cookies).

5. Cookies and Analytics

Our website uses cookies to improve your experience and to analyse traffic. We use Google Analytics (GA4) and Google Tag Manager. These tools may set cookies on your device. You can opt out of analytics tracking by adjusting your browser settings or using the Google Analytics opt-out browser add-on.

6. Sharing of Data

We do not sell your personal data. We may share data with:

• Google: For analytics and tag management (data processed in accordance with Google's privacy policy)
• Payment processors: For card transactions at the locker terminal
• Law enforcement: If legally required to do so

7. Data Retention

We retain contact data for as long as necessary to resolve your enquiry and up to 3 years thereafter. Analytics data is retained as per Google's standard retention settings. CCTV footage is typically overwritten within 30 days unless retained for an ongoing security matter.

8. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires us to retain it)
• Object to processing based on legitimate interests
• Lodge a complaint with the relevant data protection authority in Albania

To exercise any of these rights, please contact us at bablock.lockers@gmail.com.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure.

10. Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page with the date of the latest update shown at the top.